I need to change my address! What should I do?
You can change your address by editing your pledge. If you have a sudden, last-minute address change after addresses have been locked you can contact my email ([email protected]) for assistance!
Last updated: September 17, 2026 21:56
When will I get my plushie(s)?
Most likely around December of 2026. Manufacturing plushies, especially the larger number I managed to sell during this campaign (Thank you!) can take some time! Additionally, I am a one-person team, and I will be fulfilling all of the orders myself. If there are significant changes or delays to production time, backers will be notified via project updates.
Last updated: September 17, 2026 21:57
Will previous designs ever be available again?
Forest Bright and Forest Squirrel are restocked and occasionally sold on my online Kofi store. However Forest Fire, Forest Sand, Forest Cloud, and Forest Leaf are discontinued for the foreseeable future. Plushies require a significant investment upfront to produce, the type of cash I do not have on hand and I would rather dedicate my crowdfunding efforts to creating new designs. Sorry!
Last updated: September 17, 2026 21:59
I live in a country that collects tariffs on certain imports. What should I do?
I will do my best to seek out the most economical method of shipping, but due to the somewhat unpredictable nature of tariffs, as a buyer you will be responsible for paying any import duties on your package (i.e., I will NOT be collecting money for tariffs). Please keep an eye on your tracking to ensure your package does not become lost/returned to me due to unpaid duties!
Last updated: September 17, 2026 21:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.